Cancel and Requesting for a Refund

  • mimasports
    Gefragt am 18. November 2023 um 07:44

    Sehr geehrte Damen und Herren,

    hiermit würde ich gerne zum nächstmöglichen Zeitpunkt unser Abo kündigen. Sollte es möglich sein noch anteilig Zahlungen zurückzuerhalten, würden wir auch dies gerne in Anspruch nehmen.

    Ich bitte um Bestätigung der Kündigung an info@mimasports.de

    Freundliche Grüße

    Michael Gössing

  • Ericson_B Jotform Support
    Geantwortet am 18. November 2023 um 15:57

    Hi Michael,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've canceled your subscription so the subscription will not be automatically renewed when it expires. Unfortunately, your current subscription is not eligible for a refund because it has already beyond the 30-day refund period. Please see our Terms of Use for more information on our return policy. 

    Let us know if there's anything else we can help you with.