How to change email address?

  • HakuGmbH
    Gefragt am 17. November 2023 um 09:14
    how can I change my email address?
  • Carrissa_M
    Geantwortet am 17. November 2023 um 09:24

    Hi Bernd,

    Thanks for reaching out to Jotform Support. You can follow the steps below to change the email address:

    1. Click on your avatar in the top right corner of the window.
    2. Click on Settings
    3. Under Account tab, you'll see the option to edit your email address

    How to change email address? Image 1 Screenshot 20

    4. Add the new email address and click Save.

    new email Screenshot 21 Screenshot 31

    Depending on your account’s settings (i.e., HIPAA accounts), you may get a confirmation email to verify your new email address. If you do get one, please make sure to verify it.

    verify email address Screenshot 32 Screenshot 42

    You can change your email address in this method. You will receive all emails about your account to your new email address.

    Give it a try and let us know how it goes.

  • HakuGmbH
    Geantwortet am 17. November 2023 um 10:15
    Hi Carissa,
    thanks for your help, I have confirmed my e-mail address. But login is not
    possible, cause my password id for my old mail address. This mail address
    in not more available,
    but i cannot changed the password, cause I get the mail to the invalid mail
    address. If I sent an e-mail to rabear@gmx.de I cannot open this address.
    Can you help me?
    Many thanks
    Best regards
    Bernd
    Am Fr., 17. Nov. 2023 um 15:24 Uhr schrieb Jotform <noreply>:
    </noreply>...
  • Carrissa_M
    Geantwortet am 17. November 2023 um 10:51

    Hi Bernd,

    Thanks for reaching out. Can you confirm if you can still login to the account and what is the email address you want to use?

    Once we hear back from you, we'll be able to help you with this.