Payment: Unable to change my payment method

Ich möchte meine Zahlungsart von Paypal in Mastercard ändern aber es geht nicht

Hi Claudiagerlach,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. As per checking your account, you have an active subscription with Jotform that will end on October 13, 2024, If you want to change your payment method from PayPal to Mastercard, you need to cancel the subscription from your PayPal account, and then upgrade your account using a Mastercard.

If that’s not exactly what you’re looking for, can you explain a bit more, so I can help you better?

You can check this guide on How to Cancel Your PayPal Subscription to Jotform.

Let us know if you have any other questions.