Autoresponder emails are not received correctly

guten Tag

im Formular Jahresrapporte habe ich ein Problem

mail an den Absender: es geht nicht an den Absender, obwohl ich dies aktiviert habe.

wie kann ich das PDF anhängen, was ausgefüllt wurde?

auch das Mail an den Ersteller sieht komisch aus, nicht wie sonst.

vielen Dank

Gruss Jolanda

Hi Gruss,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, I'll help you with your question. I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the issue, but I was able to receive both notification and autoresponder emails without any issues. Check out the screencast below to see my results:

Most of the time, if we remove it and then add it back, that solves the issue. Let me show you how:

1.  In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2.  In the menu on the left side of the page, click on Emails.
3. On the right side of the Autoresponder field, click on the Trash Can icon, and delete the existing Autoresponder Email.

4. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add an Email.

5. Next, select Autoresponder Email.

On the Advanced tab, turn on the Attach PDF toggle and select the file.

Can you try it again and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.

Keep us updated and let us know if you need any more help.

hello

thanks for your help

what I recieve is this , I can not really read the fields.

mail including the results as a pdf. I've tried what you mention but do not get an email with attachemend.

Hi Gruss,

Thanks for getting back to us. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to receive the Autoresponder Email after filling out the form. Check out the screenshots below to see my results:

There was also an attachment below when I tried

I was also able to view the Notification Email that was sent to the form owner when new submissions were made. They do not look distorted or anything.

I did notice that the header in your attached screenshot shows the word SPAM. Can you please confirm if the email was indeed in the spam/junk folder? If so, please mark them as not spam. Also, we recommend reaching out to your email service provider and requesting that they whitelist emails from Jotform, regardless of the IP address being used. This will guarantee that all legitimate emails from Jotform are acknowledged and delivered by your email service provider. For further details, please refer to our comprehensive guide on Whitelisting Jotform IP Addresses and Domains.

I moved your question about the PDF attachment to another thread. Please view my reply here.

Give it a try and let us know if you need any other help.