Is there an option to not send the signature automatically with the PDF document once it's signed?

  • Marvin_Opper
    Gefragt am 4. November 2023 um 17:27

    Hallo, gibt es die Möglichkeit, die Signatur Zertifizierung nicht automatisch an einem Dokument anzuhängen?

  • Mary Jotform Support
    Geantwortet am 4. November 2023 um 21:43

    Hi Marvin,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Could you share more details on which signature certification are you referring to? Are you perhaps referring to the PDF attachment here?

    Is there an option to not send the signature automatically with the PDF document once its signed? Image 1 Screenshot 20

    Once we hear back from you, we'll be able to move forward with a solution.

  • Marvin_Opper
    Geantwortet am 5. November 2023 um 03:40
    Hey I mean the certificate in attachment Von meinem iPhone gesendetAm 05.11.2023 um 02:43 schrieb Jotform <noreply@jotform.com>:




    ...
  • Mary Eden Jotform Support
    Geantwortet am 5. November 2023 um 05:56

    Hello Marvin, 

    Thanks for getting back to us and we’re sorry you’re having trouble with this. Unfortunately, there is no way to prevent the document from being sent without the signature. When the document is completely signed, it will send an email with the signed document's PDF report. This steps can't be edited, because it's the way the Jotform Sign feature is supposed to work.

    Reach out again if there’s anything else we can help you with.