Datenspeicherlimit erreicht --> Bitte helfen

Hallo,

das Programm sagt, dass wir das Datenspeicherlimit erreicht haben. Ich habe dann alle Antworten von unserem meist genutzten formular gelöscht. Den Papierkorb habe ich ebenfalls geleert. Der Datenspeicher ist immer noch voll. Wie kann ich den Datenspeicher bereinigen?

Beste Grüße,

Felix Schwencke

Hi Felix, 

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your issue. I checked your account, and you had already beyond the Upload Space limit, which is now 1.8GB out of 100MB for the Starter plan. Keep in mind that your account will be automatically suspended once you have reached this limit.

To free up upload space, you need to delete the submissions in your form with files uploaded in it. Please make sure to download your submission data and upload files to your local copy. You can check the following links below to download your file.

• How to Download Form Submissions as Excel, CSV, PDF
• How to Download the Submission Files?

You can also check out the guide to view your limits, Understanding Your Account Usage and Limits.

Let us know if you have any other questions.