Getting database connectivity error when submitting form

Guten Tag

Ich erhalte folgende Fehlermeldung, wenn ich ein Formular absende:

Error on query: answersDB<br>Error returned:The client was disconnected by the server because of inactivity. See wait_timeout and interactive_timeout for configuring this behavior.<hr>

Wie kann ich den Fehler beheben?

Besten Dank,

Xenia Junge (saguf@unibas.ch)

Hi SAGUF,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The error sometimes occurs if the form filler has a weak signal or a dropped network connection. Can you confirm if all users facing this issue or if some particular user facing this issue? Also, share the Form URL in question, so I can check it at my end.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.