Fehlermeldung daher Bestellung nicht möglich

  • tthoelenjohann
    Gefragt am 25. Oktober 2023 um 10:12

    Liebes Support Team,

    bei der Bestellung wird folgende Fehlermeldung ausgegeben - siehe Anlage

    https://eu.jotform.com/build/232192066312044


    Es gab während der Bestellung keine Bestandänderung, da keine Bestandskontrolle aktiviert war.

    Vielen Dank für rasche Hilfe.

    Mit freundlichen Grüßen

    Jotform Thread 8511271 Screenshot
  • Mikhail Jotform Support
    Geantwortet am 25. Oktober 2023 um 11:01

    Hi Christian, 

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your issue. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I chose those products without the stock control and the form submitted without any errors. Check out the screencast below to see my results: Fehlermeldung daher Bestellung nicht möglich Image 1 Screenshot 20

    Can you explain a bit more about the issue, so I can get a better idea of what's happening? Also, can you share the steps on how and when the error message appears?

    Once we hear back from you, we'll be able to move forward with a solution.