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Sehr geehrte Damen und Herren,

die Möglichkeit bei der Email-Verifizierung von nicola.gottschalk@angell-akademie.de des Unternehmenskontos für die Angell Akademie GmbH Freiburg wurde gelöscht, da die Kollegin aus dem Unternehmen ausgeschieden ist. Das Unternehmenskonto von Jotform für die Angell Akademie GmbH Freiburg wird nun von mir beate.mangler@angell-akademie.de bedient.

Ich brauche dringend wieder Zugriff auf die Formulare und Anmeldungen im Backend, kann mich aber mit dem Verifizierungscode nicht mehr anmelden, da die Mail im Unternehmensaccount von Microsoft gelöscht wurde und keiner mehr Zugriff auf die automatisierten Mails von jotform hat.

Können Sie mir helfen, wir haben jede Menge Formulare auf unserer Homepage eingestellt?

 

Mit freundlichen Grüßen

 

Bea Mangler

Unternehmenskommunikation

ANGELL Akademie GmbH

 

Kronenstr. 2-4

79100 Freiburg - Germany

Tel.: +49 (0)761 791999-21 

beate.mangler@angell-akademie.de 

www.angell-akademie.de

Amtsgericht Stuttgart - HRB 756979

Geschäftsführung:

Dr. Klaus Vogt, Reiner Saier, Wolfgang Lang

 

Hi Bea,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. While we're sympathetic to your situation, we hope that you can appreciate that we have to be careful about giving people who are not in our system as registered customers/users access to existing accounts. This is especially the case if the data they would be given access to is highly sensitive, such as PHI.

For us to verify that this is your account, could you please provide us with the information below that you used when signing up for your subscription:

• The date you created the account:
• The number of forms and submissions in the account:
• The type of Credit Card used while upgrading the account:
• The last four digits of the Credit Card:
• The expiration date on the Credit Card:
• Amount of the last charge:
• Date of the last charge:

Once we hear back from you, we'll be able to move forward and help you get back into your account.

Dear sirs,
attached the last billing of this year! I will get back to you, as I have to talk to Mr. Reiner Seier, the GM of the company about the credit card details!
Gesendet von Outlook f iOS<https:>
________________________________
Von: Jotform <noreply>
Gesendet: Wednesday, October 25, 2023 4:44:22 PM
An: Beate Mangler <beate.mangler>
Betreff: Re: Ich habe Probleme mit der Anmeldung, es gab in der Firma einen Personalwechsel
[Jotform] <https:>
[Autoresponder]
Theres a new response on your question:
Ich habe Probleme mit der Anmeldung, es gab in der Firma einen Personalwechsel
Hi Bea,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. While we're sympathetic to your situation, we hope that you can appreciate that we have to be careful about giving people who are not in our system as registered customers/users access to existing accounts. This is especially the case if the data they would be given access to is highly sensitive, such as PHI.
For us to verify that this is your account, could you please provide us with the information below that you used when signing up for your subscription:
* The date you created the account:
* The number of forms and submissions in the account:
* The type of Credit Card used while upgrading the account:
* The last four digits of the Credit Card:
* The expiration date on the Credit Card:
* Amount of the last charge:
* Date of the last charge:
Once we hear back from you, we'll be able to move forward and help you get back into your account.
[Autoresponder]
Answered by
Waqas
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></https:></beate.mangler></noreply></https:>...

Hi Bea,

Thanks for getting back to us. We're unable to find your screenshot. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Gesendet von Outlook f iOS<https:>
________________________________
Von: Jotform <noreply>
Gesendet: Wednesday, October 25, 2023 5:24:11 PM
An: Beate Mangler <beate.mangler>
Betreff: Re: Ich habe Probleme mit der Anmeldung, es gab in der Firma einen Personalwechsel
[Jotform] <https:>
[Autoresponder]
Theres a new response on your question:
Ich habe Probleme mit der Anmeldung, es gab in der Firma einen Personalwechsel
Hi Bea,
Thanks for getting back to us. We're unable to find your screenshot. It would help us to understand whats happening if you could take a screenshot and send it to us. We have a guide here<https:> explaining how to do that.
After we hear back from you, well have a better idea of whats going on and how to help.
[Autoresponder]
Answered by
Waqas
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></https:></https:></beate.mangler></noreply></https:>...

Hi beatemangler,

Thanks for getting back to us. It looks like the screenshot didn't upload successfully. Could you please try sending it again? You can find detailed instructions on how to post a screenshot in our support forum.

Thank you for your patience and understanding as we look into this further.