Unable to access an EU forms

  • easyverein
    Gefragt am 25. Oktober 2023 um 06:50

    Hallo, ein geteilter Link lässt sich nicht öffnen.

    Unable to access an EU forms Image 1 Screenshot 70Unable to access an EU forms Image 2 Screenshot 81

    Unable to access an EU forms Image 3 Screenshot 92

    Unable to access an EU forms Image 4 Screenshot 103

    Auch nicht direkt im Browser!

    Unable to access an EU forms Image 5 Screenshot 114Unable to access an EU forms Image 6 Screenshot 125

  • Mary Eden Jotform Support
    Geantwortet am 25. Oktober 2023 um 07:28

    Hello KKG Deidenberg, 

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you, please note that this is a known issue and our developers are already looking into this. According to your screenshot, you are accessing your form at "form.jotform.com". Unfortunately, some Internet Service Providers in Belgium have blocked it. I advise using the "eu.jotform.com" domain while we work to resolve the issue. We will contact these ISPs from our side but it would be helpful if you can also contact your provider for IP blacklist removal.

    We really appreciate your patience and understanding while we’re looking into this.