Ups Error When Submitting the Form

  • sauerf
    Gefragt am 23. Oktober 2023 um 06:29

    Moin,

    bei dem Formular Kundenreklamation wird aktuell beim Versenden der Fehler aus dem Screenshot angezeigt. um ca. 10 Uhr hatte es noch funktioniert.

    Jotform Thread 8412111 Screenshot
  • Jovanne Jotform Support
    Geantwortet am 23. Oktober 2023 um 07:20

    Hi Fabian,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you send me the link to your form so I can take a look at it for you? I cloned your Kunden Reklamationen form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Ups Error When Submitting the Form Image 1 Screenshot 20

    I have now cleared your form cache. Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

    Give it a try and let us know how it goes.




  • sauerf
    Geantwortet am 23. Oktober 2023 um 07:29

    Moin Jovanne,

    the Form is working again.

    Thanks for the quick help