Email Adresse wird nicht verändert

Guten Tag zusammen,

ich habe bei Jotform ein Formular erstellt. Da war lange Zeit noch meine persönliche email für Antworten hinterlegt. Nun muss aber eine andere email Adresse hin. Somit habe ich meine gelöscht und die neue eingefügt und gespeichert.
wenn ich eine test email verschicke wird diese trotz Speicherung immer noch an meine persönliche email geschickt leider. Nun hat sich auch das verschicken von Test emails gesperrt, da ich es zu oft probiert habe.

könnten sie die neue hinterlegen sodass wirklich auch alles an diese geschickt wird ?

Liebe Grüße

Hi larakrebs,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that you changed the email address of the Notification Email, but you're still receiving confirmation emails to your old email address. Can you try removing the Notification Email from your form and adding it back to see if that works? Here's how to do it:

• In Form Builder, click on Settings in the orange navigation bar at the top of your screen.
• In the Emails tab of the left-side Panel, hover your mouse over the Notification Email and click on the Bin icon.
• Lastly, in the Confirmation Box, click on Delete.

Now all that's left is adding it back. Let's do it:

• Still in the Emails tab of the left-side Panel, click on Add Email and then select Notification Email.
• Finally, if your email address is the correct one, click on Save.

If this doesn't work, can you provide us with the email address you removed and the email address you are currently using so that we can check it out further?

Keep us updated and let us know if you have any more questions.