How can I change/add the billing address in invoice?

Moin liebes Jotform-Team,

in der Abrechnung unseres Abos steht nur der Name des Inhabers der Kreditkarte sowie der Unternehmensname. Für unsere Buchhaltung benötigen wir aber eine vollständige korrekte Firmenanschrift.

In der Eigenverwaltung des Accounts kann nur die Zahlart geändert werden. Adressdaten können nirgendwo eingegeben werden. Ist es möglich, dies zu ergänzen bzw. die letzte Rechnung auch noch dahingehend zu korrigieren?

Vielen Dank!

Oliver Hollwedel
Hamburger Energiewerke GmbH

Hi Integral2022,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Just to confirm, do you want to update your Billing Address in your invoice? If so, can you provide us with the complete address that you would like to add to your invoice?

As soon as we hear back from you, we can move forward with a solution.

Hi Shirized,

the full billing address should be Company, Name, Street and Number, Postalcode and City:

Hamburger Energiewerke GmbH
Carsten Roth
Ausschläger Elbdeich 123
20539 Hamburg

Deutschland

It would be perfect if you could also correct the last invoice we got with this new address.

Thank you!

Hi Integral2022,

Thanks for getting back to us with additional details. Let me go ahead and coordinate with our Billing Team to process your request. As soon as I hear back from them, I’ll update you here on this thread.

Thanks for your patience and understanding, we appreciate it.

Hi Integral2022,

Thanks for patiently waiting, I appreciate it. I just received an update from the Billing Team, that the information has been added to your invoice by FastSpring. You can check your invoice here.

Let us know if you need any more help.