Subheader in the Welcome page is not showing

hi,

die willkommensseite wird bei https://form.jotform.com/GS_Forms/vm micht angezeicht/übversprungen.

woran liegt das?

weiter ist unter dem button ein weisser bereich. das ist auch nicht schön...

der untertitel wird nicht angezeigt...

es ist schon irre was wir mit euch übe die jahre ärger haben. als ehemalige enterprise-kunde ist man doch sehr verwundert, was ihr immer wieder für schrott-updates bringt...

Hi Georg,

Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We're sorry you're having trouble with this. I've cloned and tested the form and was able to replicate the issue. Can you try to remove the current Welcome Page and add it again? Let me show you how:

• In the Smart PDF builder, click on Edit Welcome Page at the top.
• Then click on Remove Welcome Page at the top left side of the page.

Then recreate the welcome page so that it will show in the preview of the form. I've cleared your form caches to refresh the data. You can also clear your browser cache and cookies.

Keep us updated and let us know if you need any more help.

hi there, engl. is no problem.

the way you write i tryed, but the problem is the same. i tryed different browsers too.

Hi Georg,

Thanks for getting back to us. We're sorry you're having trouble with this. I'll need a bit of time to look into this. I'll get back to you with an update as soon as I can.

Thanks for your patience.

no problem - thank you!

was there an update in the last 3 days by jotform?

Hi Georg,

Thanks for waiting patiently. I was able to replicate the issue when I cloned and tested your form, so I've escalated this to our developers for review. As soon as we have an update, we'll let you know on this thread.

We appreciate your patience and understanding.

Hi Georg,

The issue should be fixed now. Please check it on your side and let us know the results.

Thank you.

hi, nope, same issue...

Hi again,

It was about your form caches, I've cleared them now. Could you please preview your form again?

YES!!!!! TY!!!!