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MMTInfoGefragt am 27. September 2023 um 08:36
Hallo, es geht um mein Reservierungsformular / siehe unten, Link.
Das ausgefüllte Formular soll an folgende E-Mail Adresse abgeschickt werden:
Leider kommt an dieser E-Mail kein Formular an.
Außerdem:
Die Änderung der hinterlegten E-Mail in meine Jotform Konto kann ich nicht ändern, da die Bestätigungsmail ebenfalls nicht bei faehrkrug@t-online.de ankommt.
Im Spam Ordner befinden sich ebenfalls keinerlei Mails.
Bitte um Hilfe.
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Neil Enterprise SupportGeantwortet am 27. September 2023 um 12:03
Hi MMTInfo,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But keep in mind that you'll have to wait until they're available again.
Now, let me help you with your question. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my result:
Can you try it again and see how it goes? I have cleared your form caches to fix some minor issue. Additionally, the issue can be related to your e-mail address blocking the Jotform e-mails. E-mail providers can take this action to block messages when too many e-mails come from the same address. I suggest you check this guide with some explanations of why you're not receiving the notification e-mails. I also strongly recommend you to whitelist the Jotform IP address on your e-mail.
Reach out again if you have any other questions.