Jotform Mobile App: Submissions not synching when devices are online

Liebes Support-Team,

vergangenes Wochenende haben wir eine Befragung mit Hilfe von Jotform über 3 Android Tablets durchgeführt. Dabei wurden auch einige offline Antworten erfasst. Jetzt versuchen die Antworten von allen Geräten zu synchronisieren, leider kommt es dabei immer wieder zu einem Synchronisierungsfehler. Auch das manuelle Exportieren der Antworten liefert nicht die richtigen Ergebnisse.

Wie können wir den Synchronisierungsfehler beheben?

Vielen Dank und Grüße

Tobias Krug

Hi Tobias

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We're sorry for the inconvenience this may have caused. The issue may be caused due to various factors, as the internet connection used. So I would recommend you to try using a different connection for each device and try syncing the data. In case the problem persists, can you please share with us a screenshot of the error that you are seeing? We have a guide about How to Post Screenshots to Our Support Forum that you can check out.

Also, can you share with us the Form URL? Check out our guide explaining Where to Find Your Form URL.

Once we hear back from you, we'll be able to move forward with a solution.