Anhänge werden nicht immer an Clickup gesendet

  • Alexander_accounts
    Gefragt am 21. September 2023 um 03:18

    Hallo,

    Im folgenden Formular senden wir hochgeladene Anhänge mit der neu erstellten Task (Clickup Integration hier im Jotform) an Clickup. Bisher ist dieses mitsenden allerdings nicht ganz konsequent.


    Hier ein Beispiel:

    Anhänge werden nicht immer an Clickup gesendet Image 1 Screenshot 20

    Im Jotform haben wir zu diesem Datensatz 4/5 Anhänge. In der Integration senden wir eigentlich alle mit. Woran kann das liegen?

  • Christopher Jotform Support
    Geantwortet am 21. September 2023 um 12:31

    Hi Alexander_accounts,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Could you try removing the integration and adding it back? If the issue still persists after doing this, please share with us the form URL so that we can review the form. As an additional measure to resolve this issue, I have gone ahead and cleared your account form cache.

    Once we hear back from you, we'll be able to help you with this.