Berechtigungsfehler auf Tablet Samsung Galaxy S9

Hallo Leute,

ich habe ein nagelneues S9. Seit dem letzen Update geht das Öffnen der Formulare nicht.
Es wird die Berechtigung für die Fotos angefordert.

Die Version der App ist aktuell. Auf meinem alten Tab S 3 geht es.

Den Fehler konnten wir schon dahingehen identifizieren, das bei den Appberechtigungen
die Auswahl für den internen Speicher nicht kommt. Die gibt es schlichtweg nicht.
Beim Tab S9 ist sie da. Wir sind ratlos. Deinstallation bringt nichts.

Alle anderen Berechtigungen sind gesetzt.

Liegt es an der Version, die am 15.9. eine Aktualisierung bekommen hat?

Liebe Grüsse

Marcus John und Roman Uetz

Hi Marcus and Roman,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry to hear you're having issues with the Jotform App. Would it be possible to send us a screenshot of what you're seeing in the App permissions?

Once we hear back from you, we'll have a better idea of what's going on and how to help.

We can send the following photos. The problems are the same on two different devices. So it is not a device error.

Hello Marcus and Roman, 

Thanks for getting back to us and we’re sorry you’re having trouble with your Jotform App that keeps asking for permission on your device.

I tried to access the back end to get the link to your app, but I was unable to locate any active apps or forms on your Jotform account connected to this email K**m*er-U*tz@on**ne.de. Can you share the link to your App and we will try to replicate this issue from our end?

As soon as we hear back from you, we'll be able to help you with this.

https://eu.jotform.com/assign/231497079146363/T0J6WVJoYkwxY2Zxd0tsNi9Hemp4REJkdXk0OXZoRHNRY3pqT0NOZmNzb25GY1c2cElycVptdCtjNVZGb1JFREkwYXM0d2hYZWZoeTB1ZFFRVUh0Q2IzL0V4YXRDRFRlWmRocWRLOC9nK0NJWlhDV3hyRFYyeWZpank0TE4rM0I=

These forms were assigned to us externally.

Hello Marcus and Roman, 

Thanks for getting back to us and for sharing the link to this form. Please give me some time to look into this and I'll get back to you shortly with an update.

We really appreciate your patience and understanding.  

Hello Marcus and Roman, 

Thanks for getting back to us. I tested my cloned form on my Android device, and I was able to replicate the issue as well. But it also refers to the device Files and media when it says to provide permission to Jotform. Take a look at the screenshot below to see my results:

As soon as these Files and media were allowed, I was able to access the form without any issues. I found this guide online that shows you exactly how you can give permissions to an App using a Samsung device.

Give it a try and reach out again if you have any other questions.