Not Receiving Reset Password Email Notification

Ich kann mich derzeit nicht anmelden. Und auch das E-Mail zum Zurücksetzen des Passworts wird nicht gesendet. Danke Claus Zerenko <claus@zerenko.com>

Hi Claus,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry that you are having issues logging in to your account. I checked the account associated with the email address claus@zerenko.com and can see that it is currently active so there should be no problems logging into it.

I also checked the email logs for this account and can see that the reset password email notification was properly sent to your email address. Check out the screenshot below:

Can you check your Junk/Spam Folder and see if the email landed there? It's also possible that your email service provider blocked the emails that are coming from our IPs and domains. I suggest Whitelisting Jotform IP Addresses and Domains. Once you are done whitelisting our IPs and domains, please try resetting your password again and see if you can receive the reset password email.

Give it a try and let us know how it goes.