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Hi Luzie,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

I see that you've already opened another support ticket with the same issue. In order to keep our support forum organized, we'll handle your case in this thread.

Let us know if there’s anything else we can help you with.