Unable to upgrade account

Hola.

He tratado de actualizar mi plan, sin embargo al momento de realizar la compra no me procesa el pago, me podrían ayudar a solucionar ese problema.

Hi edgarm3011,

Thanks for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. If I understood you correctly, you were trying to upgrade your plan but you are unable to do so. I’m really sorry that this is happening. Do you encounter any errors when upgrading your plan? If so, could you share a screenshot of the error? Could you also check your web browser if there is anything that is blocking the payment process?

Could you try these troubleshooting methods below?

• Log out and log back in to your account.
• Use Incognito/Private mode.
• Restart your device.
• Use a different internet connection.
• Please clear your web browser's cache.
• Use a different web browser.
• Please try also to log in to another device.

Keep us updated and let us know if you need any more help.