Issue with account's email address.

guten Tag

wollte nur mitteilen, dass wir ein Problem mit unserem E-Mail-Account hatten, der nun wieder funktioniert.

backoffice@identhify.ch

vielen Dank für die Kenntnisnahme und liebe Grüsse

egon Kuonen

Hi egon,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your concern, can you confirm if everything is working now? If not, can you provide a bit more about the issue so I can get a better idea of what's happening? I can also investigate that if you can send a screenshot of what’s happening. We’ve got a guide here explaining how to do that.

Keep us updated and let us know if you need any more help.

hi Shirized :)

okay, I try in english

when I open Jotform I see this message

could you please re-activate this adresse backoffice@identhify.ch and I will received your messages again. It was problem with this adresse last two weeks. Now, it fonctionne

thx and best regards

egon

Hi Egon,

Thanks for getting back to us with additional details. As I've checked, it shows that the email address  backoffice@identhify.ch is no longer on our bounce list. Your email is good and you will now continue to receive emails from Jotform, such as Notification emails.

Let us know if you have any other questions.