Kann Zahlung nicht abschliessen

Ich habe meine Kreditkarte eingeben, diese wir nicht angenommen

Herzlichen Gruß Henry Krey

Hi Henry,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The error says it can't find the user. If you are sure the details are correct, please try using a different browser or a different device. You can also try clearing your browser cache and then try the purchase again.

The issue can also be related to your credit card and its authorization provided by the bank. If the first method above doesn't work anymore, could you please contact the bank that provides the card service? As you may know, some banks block transactions if it is not suitable for their policy. About this, you might want to check out this guide about bank declines from Stripe.

Also, we allow PayPal payment, you can choose if it is acceptable for you.

Give it a try and let us know if you need any other help.