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bsimicGefragt am 29. August 2023 um 10:02
Hallo, leider kommen meine automatischen E-Mails von G&L als Spam an.
Könnten Sie mir bitte da weiterhelfen, müsste man dazu von meiner Seite einen speziellen SPF-Eintrag erstellen ?
Vielen Dank im Voraus.Liebe Grüße,
Brani
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Mahmoud Jotform SupportGeantwortet am 29. August 2023 um 12:32
Hi Brani,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. If you're experiencing any problems related to receiving emails in the Spam Folder, I suggest adding noreply@jotform.com and/or noreply@formresponse.com to your mailbox's contact list to prevent it from blocking emails from Jotform.
Also, you can try to whitelist Jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully. Here is our guide for Whitelisting Jotform IP Addresses and Domains.
Give it a try, and let us know how it goes.