Free Account: Overlimit message is still showing even after purging submississions and uploads

Hallo zusammen,

wir haben alle unsere Daten gelöscht und trotzdem wird uns die Meldung angezeigt, dass der Datenspeicher überfüllt ist.

Wo befinden sich denn die Dateien, die angeblich 107,99 MB ausmachen sollen?

MfG

Alexandra

Hi Alexandra,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked your account and could notice that you have properly purged your submission and uploads. Your current upload space is of 14.74 MB and your account is active, so you should be able to access your account and use your forms without any issue. If you still see the Overlimit message, please consider logging out and logging in again.

Give it a try and reach out again if you have any other questions.