Error mit Datenbankverbindung

Wir haben ein Problem mit einem der Formulare (230232827226046).

Statt der Bestätigungsseite tritt bei uns in Tests bei mittlerweile 5-6 Leuten in unterschiedlichen Netzwerken sowohl mobil als auch auf Desktop der folgende Fehler auf:

Error on query: answersDB<br>Error returned:The client was disconnected by the server because of inactivity. See wait_timeout and interactive_timeout for configuring this behavior.<hr>



Hi correlio,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I have cleared your form caches for additional troubleshooting. Can you let them try it again and see how it goes? Please tell them to try to clear your browser's cache and cookies as well. If you run into the same issue again, let us know, and send us a screenshot of the error along with the browser's Console Log when it happens again.

Keep us updated and let us know if you need any more help.