PDF files uploaded on the form are not getting attached to the notification email

  • Excellent_Go4
    Gefragt am 21. August 2023 um 09:44

    Guten Tag

    Wenn die Leute mir PDF Anhängen, kommen diese bei meinem Formular "Europa" nicht als Anhang.

    Das ist sehr ärgerlich das ich dies als Anhang brauche

  • Marco Jotform Support
    Geantwortet am 21. August 2023 um 11:36

    Hi Dave,

    Thanks for reaching out to Jotform Support. Not sure exactly which of the submissions are you referring to, but please keep in mind that whenever the total file size of the attachments exceeds 5 MB, the attachments get automatically stripped out.

    If you give us the submission ID of the affected submissions, we'll be able to investigate a bit deeper.