Why is the form disabled?

  • techde901
    Gefragt am 18. August 2023 um 12:21

    Mein Formular ist deaktiviert

  • Rhina Jotform Support
    Geantwortet am 18. August 2023 um 14:43

    Hi Nikolai,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    I checked your account and it seems that your account has been suspended because the form with the title Login is asking for a password and this is not allowed on our Terms. Before we can reactivate the account we would need to delete the form. Please get back to us with your confirmation.

    Once we hear back from you, we'll be able to move forward with a solution.