Upload space limit is full even after deleting the submissions

  • Michael_Fuchs_info
    Gefragt am 18. August 2023 um 12:21

    Hallo

    angeblich habe ich mein speicherlimit erreicht?

    wo sind die Daten gespeichert?


    mfg michael fuchs

  • Angeli Jotform Support
    Geantwortet am 18. August 2023 um 14:39

    Hi Michael,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I see that you've already deleted your submissions. I've recalculated your Upload Space and cleared your form caches. Please log out and log in again and you should be able to see your correct usage now.

    Let us know if there’s anything else we can help you with.