Passwort zurücksetzen klappt nicht

Hallo,

ich versuche mich gerade in Jotform anzumelden mit der oben genannten Mail. Leider vergeblich.

Das Passwort soll falsch sein. Wenn ich auf Passwort vergessen klicke und meine Mail eingebe, steht zwar da, dass ich eine Mail bekommen habe - bei mir kommt aber nichts an.

Könnt ihr bitte prüfen woran das liegt

Liebe Grüße

Dominik Busch

Hi Dominik,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I checked this email address d*m*n*k@em*lw*gn*r.com, and I am getting a result that it is a Guest account. Guest accounts are temporary accounts with one-time login only. You won't be getting a reset password sent to your email account. I would recommend signing up using the same email via this link.

If the same issue happens, you can send us some screenshots of what’s happening? This guide will show you how to do that.

Keep us updated and let us know if you need any more help.