Refund Request: 30 days money back guarantee

Guten Tag

Leider mussten wir uns aufgrund des Funktionsumfangs gegen ihr ABO entscheiden und erwarten gemäß Ihrer Webseite die Rückerstattung der bezahlten ABO-Gebühren (innert 30 Tagen).

Besten Dank.

Hi nschuerch,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Please allow me some time to forward this request to the Relevant Team. I'll get back to you as soon as I can.

We really appreciate your patience and understanding while we’re looking into this.

Hi nschuerch,

Thanks for patiently waiting. We have successfully cancelled the subscription and refunded you of the recent payment made on the account. Expect the refund to be credited back to your account within 5-10 business days.

Reach out again if there’s anything else we can do for you.