ich habe keinen Zugriff mehr auf mein Konto - silvia.funk@freenet.de

  • Silvia Funk
    Gefragt am 15. August 2023 um 11:32

    Leider kann ich mich nicht mehr einloggen. Auch ein neues Passwort hilft nicht. Ich bekomme die Nachricht "Suspended"


    meine email lautet: silvia.funk@freenet.de

    leider kann ich diese oben nicht eingeben, da ich mich amsonsten erst einloggen muss, was ja aber nicht klappt....

    vielen Dank für die Unterstützung.

    LG

    Silvia

  • Joram_Perucho Jotform Support
    Geantwortet am 15. August 2023 um 12:19

    Hello Silvia,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and I can see that it has been suspended. I am currently checking with our Reviews team about the reason behind the suspension. Once we hear back from them, we will let you know via this thread.

    Let us know if you need any other help.

  • Joram_Perucho Jotform Support
    Geantwortet am 16. August 2023 um 00:54

    Hello Silvia,

    Thanks for patiently waiting. We received an update from the Reviews team that there is no violation in your form. Your account has been reinstated and your form is now available.

    Let us know if you need any other help.