Formular "Schaden melden" funktioniert nicht mehr

Unser Formular Schaden melden weist einen Fehler auf.

Das Feld "Postleitzahl" ist ein Pflichtfeld. Trotz Eingabe der Postleitzahl kann man hier nicht mehr auf "WEITER" klicken.

Das Formular hatte immer funktioniert und wir haben nichts verändert.

Ich hatte versucht das Feld als kein Pflichtfeld mehr zu hinterlegen, aber der Fehler bleibt trotzdem.

Könnten Sie bitte checken, woran das liegt?

Hi BenRiemer,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:


I have cleared your form cache. Can you try it again and see how it goes? If you run into the same issue again, can send us a short video showing the issue? Keep us updated and let us know if you need any more help.

Dear Annaliza,
thx for writing me. English is ok 😊
Unfortunately the problem will be the same. My screenshot is at that email.
I give in the post zip code. Despite the tries the form stops at that point and it will not be possible to go further on.
I don’t have any idea to this issue.
Thank you very much and have a nice weekend.
Marion
[cid:image001.jpg@01D9CC67.20958D30]
Tel: 0 58 02 - 970 10 – 83 (10.00 Uhr – 12.30 Uhr und 14.30 Uhr – 17.00 Uhr)
Mobil: 01 71 – 314 75 61 gleiche Geschäftszeiten
Fax: 0 32 22 - 109 1942
Email: marion.sombrutzki@fuhrparkversicherung.net<marion.sombrutzki>
Website: http://www.taxi-versicherung-online.de<http: />
4U Assekuranzmakler
Sachverständige für gewerbliche Fahrzeugversicherung
Marion Sombrutzki
Im Bleitz 2,
29559 Wrestedt
Angaben zu den Informationspflichten gem. der Versicherungsvermittlerverordnung in der jeweils gültigen Fassung.
Nachzulesen unter folgendem Link: http://www.gesetze-im-internet.de/versvermv_2018/
Von: Jotform <noreply>
Gesendet: Freitag, 11. August 2023 12:29
An: Marion Sombrutzki <marion.sombrutzki>
Betreff: Re: Formular "Schaden melden" funktioniert nicht mehr
[Jotform]<https:>
[Autoresponder]
There’s a new response on your question:
Formular "Schaden melden" funktioniert nicht mehr
Hi BenRiemer,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
[https://www.jotform.com/uploads/forum/Annaliza_O/1691749280_64d60ba08f02c_]
I have cleared your form cache<https: />. Can you try it again and see how it goes? If you run into the same issue again, can send us a short video showing the issue? Keep us updated and let us know if you need any more help.
[Autoresponder]
Answered by
Annaliza_O
View this thread<https:>
[Jotform Team]
4 Embarcadero Center, Suite 780, San Francisco CA 94111
24/7 Support<https:>
Unsubscribe Thread<https:>
</https:></https:></https:></https:></marion.sombrutzki></noreply></marion.sombrutzki>...

Hi BenRiemer,

Thanks for getting back to us. Unfortunately, we are unable to view the screenshot you've provided. Can you send it again? Also, can you try using another browser or an incognito browser?  If you run into the same issue again, can send us a short video showing the issue? You can use https://www.loom.com/ or upload it to GDrive or Dropbox, please make sure you set it to the public before you share it with us.

Keep us updated and let us know if you need any more help.