Formular ist nicht aufrufbar

  • unitedimage
    Gefragt am 7. August 2023 um 10:25

    Hallo, das Formular ist nicht auf unserer Homepage nicht aufrufbar, die Anzahl der gespeicherten Formularantworten erreicht nicht die Grenze von 500. Bitte prüfen Sie den Fehler, Dankeschön

    Viele Grüße

    Enrico Terkowski

    Jotform Thread 5403969 Screenshot
  • Lorenz Jotform Support
    Geantwortet am 7. August 2023 um 10:38

    Hi Enrico,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to receive help in your native language, we can forward this ticket to our German Team. However, keep in mind that it could take longer to receive a response from them. 

    With that being said, I've cleared your form cache and it looks like it has fixed the issue. The form should now be working again on your website.

    Let us know if there's anything else we can help you with.

  • unitedimage
    Geantwortet am 11. Oktober 2023 um 08:11

    HI Lorenz,

    seit einigen Tagen funktionieren unsere Formulare wieder nicht. Kannst Du bitte den Cache wieder leeren.

    vielen Dank, Enrico

  • Eliza Jotform Support
    Geantwortet am 11. Oktober 2023 um 10:18

    Hello Enrico,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your concern. I’m really sorry that this is happening. I've gone ahead and cleared your forms caches. Your forms should now be working again.

    Give it a try and let us know if you need any other help.