Kreditkartendaten und Account-Sperrung

Hallo,

ich möchte meine Kreditkartendaten erneuern (Email-Adresse: jb@team4winners.de), aber ich bekomme jedes mal die Meldung "Cannot find user". Ich weiß nicht was ich noch machen soll, da die Daten alle korrekt sind.

Jetzt kann ich mich plötzlich auch nicht mehr in meinen Account einwählen, auch hier weiß ich nicht, was passiert ist.

Für eine entsprechende Hilfe wäre ich daher sehr dankbar.

Danke und beste Grüße

Johannes Burgheim

Hi Johannes,

Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've forwarded this to our billing team for review. As soon as we have an update, we'll let you know on this thread.

Thanks for your patience.

Hi Johannes,

Thanks for patiently waiting. Your account has already been reactivated. It seems that you were already able to upgrade the account.

Reach out again if you need any more help.