Conditional logic to show/hide field is not working as expected

  • MaxSprauer
    Gefragt am 2. August 2023 um 04:28

    ich habe ein Formular erstellt indem sich ein dropdown-Feld befindet
    ich habe Bedingungen erstellt, die je nach Auswahl andere Felder anzeigen/ausblenden sollen

    Leider funktioniert das nicht


    könnt ihr euch das bitte ansehen oder mich unterstützen?

    Account: Max Sprauer
    Form: Aufnahme/Stammdaten/Vertragsänderung
    Control: Art der Vertragsänderung


    viele Grüße

    max

    Jotform Thread 5387386 Screenshot
  • Janice_B Jotform Support
    Geantwortet am 2. August 2023 um 07:57

    Hi Max,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. For us to come up with a solution, can you please provide us with more information about the flow of your form, and how it works? This will help us investigate and provide a resolution. You can also provide us with a screencast for us to have a better understanding of your concern. Loom is an example of a screencast application you can use.

    Once we hear back from you, we'll be able to move forward with a solution.

  • MaxSprauer
    Geantwortet am 2. August 2023 um 08:49

    Hi Janice

    my english is not the best, but we can try.

    in my Form I handle 3 different things.
    1. Aufnahmeantrag stellen (membership application)
    2. Stammdaten ändern (change base data)
    3. Vertragsänderungen (contract changes)

    if the user choose a option the form show or hide belonging controls.

    It works beautyfull ...


    if the selection is no 3 (Vertragsänderungen (contract changes)) the Form show another control (Art der Vertragsänderung (type of contract change)) 

    there I have 3 options. If I select one of this options I want show another controls with Header and desriptions.
    Conditional logic to show/hide field is not working as expected Image 1 Screenshot 40

    Conditional logic to show/hide field is not working as expected Image 2 Screenshot 51

    I have 3 conditions to hide and to show this (conrol no 24)

    Conditional logic to show/hide field is not working as expected Image 3 Screenshot 62

    but it don't work.

    I notice, that it's possible to show or hide some other controls but I don't know why.
    Perhaps it's just possible to use a maximum of controls in a form?

    Do you have the possibility to look into my form?

  • Chris_L Jotform Support
    Geantwortet am 2. August 2023 um 11:38

    Hi Max,

    Thanks for getting back to us. Unfortunately, I didn’t fully understand the issue. Can you clarify what you mean by controls? Are you referring to the field labeled as Einzel- zu Familienmitgliedschaft?

    In the meantime, the condition will not work as expected if there are conflicts in conditions. For example, in the first condition want to hide section A but in your second condition, you want to show section A.

    Once we hear back from you, we'll be able to help you with this.