Ich kann die Kreditkarten Daten nicht ändern / die hinterlegte Karte ist abgelaufen. Wie kann ich die Rechnung bezahlen?

Hi Bernadette,

Thanks for reaching out to Jotform Support. Our German Support is currently not available so I'll be responding in English. If you prefer to receive help in your native language, please let us know and we'll forward your ticket to our German Support Team but there might be a delay in getting a reply.

I’m sorry you're having difficulties updating your billing credit card. What we can do is remove the existing credit card on file and then you can process the payment using the new credit card. Should we proceed?

Once we hear back from you, we'll be able to help you with this.

Hi Rica

Ja, bitte löschen Sie die hinterlegte Karte. Werde dann die neue Karte hinterlegen und nochmals versuchen zu bezahlen.

Vielen Dank und Gruss

Bernadette

Hi Bernadette,

Thanks for getting back to us. I've removed the old card from your account. Can you please try to process the payment for the renewal again?

Keep us updated and let us know if you need any more help.

Hi Rica

Geht leider nicht - wenn ich die Kreditkarte aktualisieren möchte, kommt immer die gleiche Fehlermeldung.

Hi Bernadette,

Thanks for getting back to us. Is there a way that you can try to add a different card? If the other card works, it means that the error is due to the card or the bank will not approve the Jotform transaction. If the issue persists when adding another card, please let us know and we will check on this further.

Give it a try and let us know how it goes.

Hi Rica

Das Problem ist, dass ich keine Karte hinterlegen kann. Wenn ich die Felder ausfülle und die Karte aktualisieren möchte erhalte ich die Anweisung den SMS Code zu bestätigen. Dann kommt aber wieder die Fehlermeldung die ich euch geschickt habe (screenshot) und die Felder sind wieder gelöscht.

Hi Bernadette,

Thanks for getting back to us. May we know if you have already tried adding a different card? Are you getting the error after you enter the SMS code? Usually, if you did not enter the correct SMS code, you will get that error. Can you please try adding the card again on your Account Billing page and make sure that the SMS code is correct?

Once we hear back from you, we'll be able to help you with this.