I did not receive the reset password email.

Passwort bei SEDS App vergessen. Warte immer noch auf Retourmail für Zurücksetzen von PW.

Auch nichts im Spam Ordner!

Passwort von SEDS App vergessen.

Warte noch immer auf bestätigten Mail zum Zurücksetzen von PW.

Ist auch nichts im Spam Ordner zu finden!

Hi René,

Thanks for reaching out to Jotform Support.  Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

As for your question, I went ahead and checked the status of your email address and I can see there that this is a Guest account. Please take note that the guest account is a one-time login feature, so you can't reset the password in this account. You will need to sign up for a free account first. But if you're referring to another account, can you send us the email address associated with the account you're trying to log in? Additionally, here's how to reset your password:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Keep us updated and let us know if you need any more help.