Formatierungsfehler

  • Maximilian_Warneke
    Gefragt am 20. Juli 2023 um 03:17

    Hallo,


    wir haben Jotform auf unserer Webseite eingefügt, nur auf der Handy Version, wenn ein Teilnehmer seine ausgefüllten Fragen absendet, zerspringt die komplette Formatierung. Der grüne Haken rutscht nach oben und die Worte "Danke für die Teilnahme" rutscht nach ganz unten. Woran könnte dies liegen?


    Freue mich auch über eine telefonische Kontaktaufnahme unter 0171-3101931.

    Jotform Thread 5345518 Screenshot
  • Myla Jotform Support
    Geantwortet am 20. Juli 2023 um 06:23

    Hello Maximilian,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again. Also, we don't offer live phone support. If you have any questions, just reply to this thread, or you can create a Forum Thread from the Contact Us page. We’ll be happy to help.

    Now, let me help you with your question. I’m sorry you're having difficulties with this. Let me help you with that. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

    Formatierungsfehler Image 1 Screenshot 20

    I've gone ahead and cleared your form cache in case it may help. Can you go ahead and try it again and let us know how it goes? We also suggest you try on several mobile browser to see if t make any difference. If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Give it a try and let us know how it goes.