Einloggen nicht möglich

  • Heiko Schäfer
    Gefragt am 17. Juli 2023 um 07:26

    Hallo.

    seit heute dem 17.07.2023 kann ich mich nicht mehr einloggen über mein google Konto.

    können sie da mal bitte nachschauen ?


    Mit freundlichen Grüßen

  • Mary Jotform Support
    Geantwortet am 17. Juli 2023 um 07:31

    Hi Heiko,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. After checking the email that was used in creating this ticket, there's no Jotform account associated to it. Are you perhaps referring to a different email address or username to the account? If so, please provide it, so I can check it for you. Also, it would help if you provide us the form link and we can trace which account it's located.

    Once we hear back from you, we'll be able to help you with this.