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StrombauerGefragt am 14. Juli 2023 um 04:05
Hallo, leider lässt sich unser PDF Dokument nicht öffnen.
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Janice_B Jotform SupportGeantwortet am 14. Juli 2023 um 06:37
Hi Strombauer,
Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. In an attempt to fix this, kindly try these troubleshooting methods below:
- Log out and log back into your account.
- Use Incognito/Private mode.
- Please clear your web browser's cache.
- Use a different web browser.
- Restart your device
- Please try also to log in to another device.
If you still encounter the same issue, please send us your console log so we can investigate this further. We've got a guide here explaining how to do that.
Give it a try and let us know if you need any help.