Email notifications are not being received

Sehr geehrte Damen und Herren, ich habe in unserem OM Feedback Form eine Mail hinterlegt für eine Benachrichtigung, wenn das Form ausgefüllt wurde. Leider bekomme ich seitens Jotform keine Mail.

Woran könnte das liegen?


Mit freundlichen Grüßen

Robert Brüning

Hi Robert,

Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form to test and I received the email notification right away.

I suggest checking this guide for a few troubleshooting steps which include checking your spam/junk folders and whitelisting Jotform domains and IPs to ensure that all the emails sent to you will be received successfully and to bypass email filters. Additionally, check this guide to learn if emails are bouncing so you can remove them from the bounce list (I checked, and currently not on the list). Furthermore, you can install our Mobile Forms app to receive instant push notifications about new submissions. You also have a way to send email alerts manually on the Jotform Tables by following this guide.

You may also consider setting up an SMTP on your form which is recommended if you would like to prevent filtering problems. Using this feature will help increase the reliability of receiving emails for submission. Lastly, please check the email history of your account.

Give it a try and let us know if you need more help.