Verzögerter Empfang

Hallo

Auf folgendem App ( https://form.jotform.com/222223344317345 ) erhalten wir zur Zeit die Mails um etwa 3 Stunden verzögert ?

Bitte um Hilfe. Danke, Heinz

Hi Heinz,

Thanks for reaching out to Jotform Support. I'd like to let you know that I'm using a translation tool to provide assistance, but if you would prefer to get assistance in the German language we can forward your ticket to our German team. However, note that it could take longer to receive a response.

With that being said, let me assist you with your inquiry. I've cloned and tested your form and I wasn't able to replicate the issue. After submitting it, I received the notification email right away:

To check the email logs activity for your account you can access the setting page. Here's how to do it:

1. Click on your Avatar and select Settings.
2. In the menu on the left click on History.
3. In the filters select Email and the date slot.
4. By clicking on the small arrow next to the email address you'll be able to check all the details for the emails sent.

Using this tool you'll be able to get all the details of the mail logs and understand where the issue comes from. After checking it, if the issue persists you can contact your email provider to whitelist Jotform IP addresses and domains. Here's a guide about Whitelisting Jotform IP Addresses and Domains. Also, you might want to set up an SMTP server. Here's a guide about How to Set up SMTP for a Form

Give it a try and keep us updated.