Seit lässt sich nicht öffnen

Hallo,

ich konnte nicht das Bild des Antragsformular für die Rückerstattung des Semestertickts prüfen, da die Seite sich nicht öffnen lies. Deshalb meine Frag, was los ist.

Danke und schöne Grüße

Hello Michel,

It seems like the form owner needs to modify a settings on their account for your to be able to view the uploaded files. Do note that by default, only the account owner has access to the data submitted on forms and that they need to log in to the account first on the same browser they are accessing the data to avoid the error. 

To stop our system from asking the users to log in to see/download your submission attachments, they just need to disable the requirement to log in to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Here's how:

• Login to your Jotform account.
• Hover your mouse over your Avatar/Profile picture on the right side of the screen.
• In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
• On the Settings page, scroll down to the Privacy section and uncheck the box next to Require Login to View Uploaded Files.

That's it. You may forward them this instruction for you to be able to access the uploaded files.

Give it a try, and let us know if you need any help.