Formulare werden nicht vollständig angezeigt

Hallo Jotform Team,

leider werden an einigen Geräten die eingebetteten Formulare nicht richtig angezeigt. Es erscheinen einige Elemente, jedoch hauptsächlich weiße Fläche.

Wir haben es an mehreren Geräten geprüft, jedoch tritt dieser Fehler nicht immer auf. Woran könnte es liegen?

Vielen Dank!

Hello joclauss,

Thanks for reaching out to Jotform Support. I'm really sorry that this is happening. Can you send me the site where the form is embedded so I can take a look at it for you?

Once we hear back from you, we'll be able to help you with this.

Hello Jovanne,

thanks for getting back to me.

It appears on these sites:

https://ipex-cuba.com/checkout-biopower-2-0/

https://ipex-cuba.com/checkout-biopower-2-0-stripe/

https://ipex-cuba.com/checkout-sunpower-3/

https://ipex-cuba.com/checkout-sunpower-3-stripe/

https://ipex-cuba.com/checkout-sunwater-5p/

https://ipex-cuba.com/checkout-sunwater-5p-stripe/

These are some of many sites with the forms, which doesn't work (in total 16).

Thanks for your support.

Hello joclauss,

Thanks for getting back to us. I checked your website and the elements in the form are showing as expected. Checkout my screenshot below:

Can you please confirm if you're still experiencing the same issue? I just cleared your form cache, as it sometimes helps clear such issues.

Let us know if the issue still persists.