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Kristina GrundGefragt am 17. Mai 2022 um 07:45
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Marijoy Jotform SupportGeantwortet am 17. Mai 2022 um 08:03
Hello Kristina,
Thank you for reaching out to Jotform Support. The 404 error show when you are not logged into your Jotform account when viewing or downloading the attached uploaded files. Please try to log into your account first.
Alternatively, to stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:
- Login to your Jotform account.
- Hover your mouse over your Avatar/Profile picture on the right side of the screen.
- In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
- On the Settings page, scroll down to the Privacy section and uncheck the box next to Require Login to View Uploaded Files.
That's it. Now, you won't have to login to see/download files uploaded with your submissions.
Give it a try and let us know if you need any help.