Ich bekomme keine recovery mail fürs passwort

Hi,

Ich habe mein Passwort vergessen und bekomme keine recovery mail fürs Passwort.

VG

Dena

Thank you for reaching support,

Can you please try to use a different browser(private window/incognito mode) to request for the reset password?

Here is how: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/.

Awaiting your response.

Best.

Hi.
I did but still nothing. In the meantime I recorgnized that I need
access to my other account with the mailadress denamoncef@yahoo.de as
well. I also did not received any recovery mail here.
Viele Grüße
Dena Moncef
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Am 13.01.22 um 13:03 schrieb Jotform:
...

Hi there

Thank you for giving us an update.

We are not seeing any account associated with the email address you are currently using, nor with the email address that you provided. Can you please provide us with the URL of at least one of the forms in the account(s) that you're trying to access so we can trace it?

We will wait for your response. Thank you!

Regards,

Hi!

This is the URL:

https://form.jotform.com/210695343835056

Hi there,

The form https://form.jotform.com/210695343835056 is under the username su***raf.mo**l and email address s**dg**f.m**il@gm***.c**.

If you are familiar with those credentials, you may log in using it, then once logged in, you may head over to the SETTINGS and change the email address:

Here is the related guide: https://www.jotform.com/help/1271.

Best.