Could you cancel my purchase?

Hello dear Jotform team, I have renewed my Bronze subscription by mistake. Could you cancel the purchase and downgrade me to free version? I would be very grateful to you. 

Kind regards Nuradin Schöning

Hello!

I have forwarded your request to our billing department so they can verify, downgrade your account and process a refund if it hasn't been processed yet.

Please be advised that it may take up to 7 business days for the money to become available on your account.

Best regard,