Not receiving the password reset email

  • 1aofferten
    Gefragt am 20. Februar 2025 um 14:57
    Update your password

    To keep your account protected, you need to update your password. Please follow the instructions we’ve sent to mervanisufi@hotmail.com.

    Leider habe ich keinen Bestätigungscode per E-Mail erhalten. Warum wird ein solcher Sicherheitsmechanismus eingeführt, wenn er nicht funktioniert? Bitte überprüfen Sie das System und teilen Sie mir eine Lösung mit.


  • 1aofferten
    Geantwortet am 20. Februar 2025 um 15:00

    Unfortunately I don't receive a verification code via email, why introduce such a security mechanism if it doesn't work?

  • Dayron Jotform Support
    Geantwortet am 20. Februar 2025 um 16:18

    Hi 1aofferten,

    Thanks for reaching out to Jotform Support. I have checked the email logs, and I can see that attempts to reset the password have been sent to your email. I have also checked the Bounce list and the email you used is not in there. Can you try to check the Spam or Junk folder and see if the email is there? If it's not, let us know and we'll investigate what's going on.

    Once we hear back from you, we'll be able to help you with this.

  • 1aofferten
    Geantwortet am 23. Februar 2025 um 11:44

    Unfortunately I did not receive a confirmation email, please remove this, I would like to have access to my account, otherwise I will be forced to look for another provider.

    or send me at@ = isufimervan@hotmail.com

    thanks

  • Shane Jotform Support
    Geantwortet am 23. Februar 2025 um 12:22

    Hi 1aofferten,

    Excuse the confusion, but it appears there's no reset password email that was sent to your email address. Can you try again? Before that, I suggest that you add noreply@jotform.com and noreply@formresponse.com to your contact list. Now, let me walk you through resetting your password:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    Not receiving the password reset email Image 1 Screenshot 60

    2. In the window that opens, click on Forgot Password?.

    Not receiving the password reset email Image 2 Screenshot 71

    3. Enter your email address, and then click on Send Reset Instructions.

    Not receiving the password reset email Image 3 Screenshot 82

    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

    Not receiving the password reset email Image 4 Screenshot 93

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Not receiving the password reset email Image 5 Screenshot 104There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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