Hallo meine Personalisierung funktioniert nicht

  • marieschindler
    Gefragt am 2. Februar 2025 um 14:40

    Hallo,

    ich habe in meinem Formular ein Calculated Feld und auf der Basis dieser Berechnung möchte ich in meine Email einen individuellen Text einfügen.

    Leider funktioniert es nur teilweise und der Text startet in der Email immer mit zwei "D".

    Screenshot anbei. Könnten Sie einmal die Conditions checken und die Email?

    Vielen Dank

    Marie

    Jotform Thread 23716793 Screenshot
  • Ibrar Jotform Support
    Geantwortet am 3. Februar 2025 um 09:19

    Hi Marie,

    Thanks for reaching out to Jotform Support. Unfortunately, our German Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

    We really appreciate your patience and understanding while we’re looking into this.

  • Ibrar Jotform Support
    Geantwortet am 3. Februar 2025 um 10:31

    Hi Marie,

    I've reviewed your form and found you want to show a specific text based on calculation result. If this is the case, you should use Update/Calculate field condition, instead of Mask condition. It is really easy to use Update/Calculate field condition, let me show you how:

    1. In Form Builder, select Settings at the top.

    2. In the menu that opens on the left side of the page, click on Conditions.

    3. Click on + Add Condition and choose Update/Calculate field.

    Hallo meine Personalisierung funktioniert nicht Image 1 Screenshot 40

    4. Set Condition as below image:

    Hallo meine Personalisierung funktioniert nicht Image 2 Screenshot 51

    Result:

    Hallo meine Personalisierung funktioniert nicht Image 3 Screenshot 62

    Similarly, you can set condition for other scores as well. You'll also have to disable or delete the Mask field conditions which are currently configured. We also have a guide about How to Insert Text or Calculation Into a Field Conditionally that you can check out.

    Give it a try and reach out again if you have any other questions.

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